In Need of Motivation?

ImageAre you in need of a little Motivation? Virtual Barbara has started a {Motivation Monday} Video Series beginning May 20th, 2013. What you will receive is a Video of Barbara herself in your Inbox by 9 am each Monday for 6 weeks.

At the end of the 6 weeks, we will hold a discussion (either a Web-inar or phone call), to discuss what you have taken from the program. Each subscriber will receive my all NEW E-book (should be released by weeks end)!! Now, this series is FREE, all you have to do is sign up! I promise, I will NOT spam your inbox! At anytime, there will be a link at the bottom of each Email to unsubscribe, if this isn’t for you! But, you won’t want to miss this! And best of all, there is NO COST! So why not join Barbara?

Also, Virtual Barbara’s {The Virtual World} Newsletter is in full swing, have you signed up? If not, now is the time to do so. Virtual Barbara has a lot in store in the coming weeks for her fans on Facebook, Followers on Twitter and of course the Newsletter subscribers! I’d hate for you to miss out!

Questions or Comments are appreciated!

Traffic Jams, Your Future or NOT?

Traffic Jams, Your Future or NOT?

I am thankful everyday, that I do NOT have to commute to work on a daily basis! The traffic jams are hectic! One less hassle when you work from home. Whether you are selling hand-made crafts, clothing, or a Virtual Assistant like myself 🙂 The possibilities are endless when deciding on working from home. But, only you can decide your destiny! Is it the 9 to 5 with an hour commute both ways with traffic jams, like pictured or when you choose your own hours & pay? Your choice!

Thoughts, Comments and Questions encouraged!

Introducing Virtual Barbara’s Motivational Monday Series

Each Monday for 6 weeks you will receive a Motivational Video from Virtual Barbara in your Inbox. Virtual Barbara wants to give you some Motivation each week. At the end of the 6 weeks, a discussion will be held! Looking forward to you being a part of my series. http://eepurl.com/wbKlv

The 7 Most Important Steps To Providing Exceptional Customer Service

 

1. Respond to your Clients/Customers as soon as possible.

I am not suggesting to stop what it is you are doing and respond. However, you should respond as soon as you have some free time. This shows the Client/Customer that you are aware of their needs. You may not be able to help out right away, but reaching out and making contact is always best. Whether by Email, Texting, Phone, or a Social Media contact.

 

2. Keep your Clients/Customers updated.

Some  businesses fail to realize how to keep their Clients/Customers updated. You should be sending Emails, making phone calls, or maybe even tweeting to the Client/Customer during the process. Which ever method that have chosen to use to contact them regarding a shipment, project, etc.

 

3. Listen to your Clients/Customers.

Be sure to always listen, then provide a solution that will best suit their needs. Let them speak first and respond.

 

4. If you made a mistake fix it.

No matter how big or how small the mistake is, fix it. It is your job as a Business to ensure accuracy. The Client/Customer is not responsible. Provide a solution immediately upon being notified. This will give them a sense of security, that you acknowledge the mistake and are taking actions to correct it.

 

5. Keep your promises.

Don’t tell your Clients/Customers that you are able to do something that you cannot. Also, don’t give an incentive with the purchase of something, if you do not plan on providing that incentive.

 

6. Be patient.

This goes along with #3. You need to be patient with your Clients/Customers. Let them explain. You may be agitated on your end, but do not let it show in your speech, body language, or in a message. Just be cool, calm and collective.

 

7. Put yourself in their shoes.

Think of the situation if you were on the other side, would you want someone to provide you with excellent Customer Service? Would you like a bad review? Would you like someone screaming at you?

 

When it comes to Customer Service, these are the 7 important things that you should be providing. One mistake, may cost you a lot of Clients/Customers. Many Businesses rely on word of mouth, if you were to be given a bad review due to a mishap, how many Clients/Customers will you lose? Is losing their Business worth the time it could have taken to correct poor Customer Service?

 

 

What Virtual Barbara Can Complete In 1 hour.

Virtual Barbara can complete the following tasks in 1 hour:

  1.  Enter up to 75 contacts into Excel.
  2.  Warm call 15-20 prospects.
  3.  Copy Type 2 pages from PDF to Word.
  4.  PDF conversion to Word or Excel.
  5.  Phone a minimum of 25 clients for a specific project.
  6. Article and press release submissions.
  7. Update and manage your calendar.
  8. Research for a specific project.
  9. Type handwritten notes from a seminar.
  10. Create correspondence for a client or prospect.
  11. Create a  prospect list of 25-30 contacts.
  12. Create PDF’s for numerous company documents.
  13. Research best price/features for a needed service, technology, or item.
  14. Book your flight, hotel, and/or rental car reservations.
  15. Delete spam accumulated in your e-mail overnight, and sort, answer, or redirect remaining messages.
  16. Make calls to confirm your appointments, engagements, or reservations.
  17. Stuff, seal, label, and stamp a bulk mailing (50).
  18. Submit a press release to 5-10 sites.
  19. Submit an article to 5-10 sites.
  20. Create a PowerPoint presentation.

So, I have given you 20 Administrative tasks Virtual Barbara can complete in 1 hour, hope this helps you decide if using a Virtual Assistant is beneficial for your Business.

What can you outsource to a VA so you can focus on your Business needs?