1. Respond to your Clients/Customers as soon as possible.
I am not suggesting to stop what it is you are doing and respond. However, you should respond as soon as you have some free time. This shows the Client/Customer that you are aware of their needs. You may not be able to help out right away, but reaching out and making contact is always best. Whether by Email, Texting, Phone, or a Social Media contact.
2. Keep your Clients/Customers updated.
Some businesses fail to realize how to keep their Clients/Customers updated. You should be sending Emails, making phone calls, or maybe even tweeting to the Client/Customer during the process. Which ever method that have chosen to use to contact them regarding a shipment, project, etc.
3. Listen to your Clients/Customers.
Be sure to always listen, then provide a solution that will best suit their needs. Let them speak first and respond.
4. If you made a mistake fix it.
No matter how big or how small the mistake is, fix it. It is your job as a Business to ensure accuracy. The Client/Customer is not responsible. Provide a solution immediately upon being notified. This will give them a sense of security, that you acknowledge the mistake and are taking actions to correct it.
5. Keep your promises.
Don’t tell your Clients/Customers that you are able to do something that you cannot. Also, don’t give an incentive with the purchase of something, if you do not plan on providing that incentive.
6. Be patient.
This goes along with #3. You need to be patient with your Clients/Customers. Let them explain. You may be agitated on your end, but do not let it show in your speech, body language, or in a message. Just be cool, calm and collective.
7. Put yourself in their shoes.
Think of the situation if you were on the other side, would you want someone to provide you with excellent Customer Service? Would you like a bad review? Would you like someone screaming at you?
When it comes to Customer Service, these are the 7 important things that you should be providing. One mistake, may cost you a lot of Clients/Customers. Many Businesses rely on word of mouth, if you were to be given a bad review due to a mishap, how many Clients/Customers will you lose? Is losing their Business worth the time it could have taken to correct poor Customer Service?